Kaveh Karimi
It's a great idea and service, but the app is so terrible. It's sluggish, eats your phone memory, and the user experience is horrible (e.g. your current session dissapears when you switch between apps, the map is unresponsive and its interactions are not intuitive, the interface is confusing and not user friendly). Please hire some engineers and designers if you want to keep your users.
Cindie Dowell
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INCREDIBLY difficult to use. The site map is awful. I rarely find what I'm looking for. The clickable areas aren't clear; I go around clicking every place on the screen. Can't see a simple list of all the applicants on one page to compare. Cant see where I've reviewed applicants yes/maybe/no on the website. Seems like the sync for messages sent/ received happens twice a day. Basically the app is worthless. Not made for hosts that use it 5-6 times a year. I recommend the platform though.
14 people found this review helpful
TrustedHousesitters Ltd
March 4, 2024
Thank you for your feedback. I'm sorry to hear about your experience with the app, if there is anything, in particular, you would like us to know about and investigate please do not hesitate to send us the details directly, as feedback always helps us improve our app for our users.
Cali D
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(sitter experience only) 10000% recommend this! LOTS of sits available! Before jumping in myself I was slightly worried about reviews saying there weren't many - but by the end of my first year I will have spent 219 days sitting! I haven't even been on it a full year and I've been able to go to so many great places! With sits in places like New Orleans and Washington, DC, or walking distance from the ocean, this app has made travel possible I wouldn't be able to afford otherwise!
TrustedHousesitters Ltd
May 21, 2024
Thank you for your feedback, it's great for our members to share their experiences!